FAQ
❓ Frequently Asked Questions (FAQ)
Welcome to the Matsanges FAQ section! Below you'll find answers to the most commonly asked questions. If you don’t see your question here, feel free to contact us anytime.
📦 How long does order processing take?
All orders are processed within 1 to 3 business days (excluding weekends and holidays). Once your order ships, you’ll receive a tracking number via email.
🖼️ Can I preview my custom pet mat before it ships?
Yes! For custom pet portrait mats, we provide a digital proof for your approval before production begins. Please respond within 24 hours to avoid delays.
🚚 How long does shipping take?
- USA: Usually delivered within 7 business days
- Europe: Delivery takes up to 15 business days
- International: Times vary based on destination
🌍 Do you ship internationally?
Absolutely! We ship worldwide. Shipping rates and delivery times may vary depending on the country. Shipping cost is calculated at checkout for countries outside the USA and Europe.
🔁 What is your return policy?
Non-customized items can be returned within 14 days of delivery if unused and in original condition. Custom items (like pet portraits) are non-refundable unless defective or damaged.
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.
📬 What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 3 days with photos of the issue. We will resolve it promptly with a replacement or refund.
🧼 How do I clean my floor mat?
Our mats are easy to clean. Simply shake off loose dirt and spot-clean with mild soap and water. Avoid using bleach or high heat.
📩 How can I contact customer service?
You can reach us via email or phone. We're always happy to help with questions, order issues, or custom requests.
Store Name: Matsanges
Company Name: MATSANGES 2, LLC
Email: matsanges@outlook.com
Address: 687 Violet Street, Tallahassee, FL 32308
Phone: +1 934-234-4179