🚚 Shipping Information

Thank you for shopping with Matsanges, where we turn your pet’s personality into cozy custom mats. Below you'll find all the important details about our shipping process.

⏱️ Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after your order confirmation email is sent.

You will receive a shipping notification email with tracking details once your order has been dispatched.

🇺🇸 Shipping Within the USA

• Shipping Cost: Free
• Estimated Delivery: Within 7 business days from the shipment date

🇪🇺 Shipping to Europe

• Shipping Cost: Free
• Estimated Delivery: Within 15 business days from the shipment date

🌍 International Shipping

We ship worldwide outside the USA and Europe. Shipping costs and delivery times vary by country and will be calculated at checkout.

Please ensure your shipping address is entered correctly to avoid delivery delays.

💼 Customs & Duties

International orders may be subject to customs duties and taxes (including VAT), which are the responsibility of the customer once the package arrives in the destination country.

Please consult your local customs office for details on applicable charges.

🔍 Order Tracking

Once your order ships, we’ll send you an email with a tracking number. Please allow up to 48 hours for the tracking link to become active.

If you have any trouble tracking your order, contact us at matsanges@outlook.com.

📦 P.O. Boxes

We ship to P.O. boxes where possible. Some carriers may have restrictions, so if you require delivery to a P.O. box, please email us in advance for confirmation.

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Store Name: Matsanges

Company Name: MATSANGES 2, LLC

Email: matsanges@outlook.com

Address: 687 Violet Street, Tallahassee, FL 32308

Phone: +1 934-234-4179