🛍️ Store Policy

Welcome to Matsanges! We value your satisfaction and trust. Below you will find all the key store policies regarding orders, returns, shipping, and customer support.

📦 Shipping Policy

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a tracking number via email.

• USA Shipping: Free shipping, delivered within 7 business days.
• Europe Shipping: Free shipping, delivered within 15 business days.
• International Shipping: Rates and delivery times vary by location.

🔁 Return & Exchange Policy

We accept returns within 14 days of delivery for unused and undamaged items. Custom-made products, including personalized pet portrait mats, are non-refundable unless defective.

If your order arrives damaged or incorrect, please contact us within 3 days of delivery for assistance.

💳 Payment Policy

We accept secure payments via major credit cards, PayPal, and other trusted payment gateways. All transactions are encrypted and protected.

🔐 Privacy Policy

Your privacy is important to us. We only collect necessary personal information to process orders and do not share your data with third parties without consent.

❗ Order Cancellations

Orders can be canceled within 12 hours of placement. Once processing begins, cancellation may not be possible. Please email us as soon as possible if you need to cancel.

📬 Contact Information

If you have any questions or concerns, our customer support team is here to help.

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Store Name: Matsanges

Company Name: MATSANGES 2, LLC

Email: matsanges@outlook.com

Address: 687 Violet Street, Tallahassee, FL 32308

Phone: +1 934-234-4179